We do not accept telephone orders because we have a small staff and they are busy working on your order! To reach us, please email us at [email protected]. For any issues with your order you can also leave us a message at (800) 720-1510. We look at our emails/voicemails twice a day to answer customer inquiries. All of our business is done online which means that we do not have a physical store at our location at 558 Eisenhower Drive, Suite D, Kimberly, WI 54136.We stand behind our products 100%. If you are not completely satisfied with your luggage tags, please contact us immediately.