FREQUENTLY ASKED QUESTIONS

Q – How soon will I receive my Visitag after placing my order?

We produce and ship all orders placed on our web site within 48 business hours. Business hours exclude week ends and holidays. Transit time from our location in North Eastern Wisconsin will vary according to the shipment method selection as follows:

Free USPS shipping is 1 to 6 days
USPS – Priority Mail 2-3 Day
USPS – Express Mail – Next Day Delivery

It’s important to note that, on occasion, transit times can be effected by weather, equipment problems, etc.

Q – Why am I limited to 12 characters of text?

We have found that limiting text to 12 characters produces a very attractive and elegant embroidery. Additional text results in a cramped and unsatisfactory look. We can use a different font for text beyond 12 characters. Please contact us at [email protected] with your requirements.

Q – Are special orders, logos, etc., available?

Yes they are. Simply click on “Contact” on the navigation bar to fill out our Contact Form. We will reply with complete information as quickly as possible.

Q – How do I redeem my electronic Gift Card?

When you go to the shopping cart, at the bottom left, there is an input field titled “Card #”. Enter your gift card number here and select the Apply Gift Card button.

Q – Can I place my order by telephone?

We are a small family business and don’t list a telephone number because our small staff is busy fulfilling your order(s). We ask to be contacted via email so that we can continue to provide you with prompt service. All emails are checked 3 times a day to make sure that we respond to you in a timely manner.

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